Maintenance & Support
- Onboarding in 1-2 weeks · ongoing retainer
- Fixed monthly retainer, quoted per scope · no hourly billing
Shipping the product is half the job. Keeping it running, secure, and improving — that's the half most agencies wave goodbye to. We don't. Our retained partnerships keep your product healthy with proper observability, SLA-backed response times, and a senior engineer on call for whatever production decides to do next.
Built for teams that need senior engineering — fast.
- Companies whose internal team can't sustain on-call coverage
- Products built by another agency that's gone silent
- Founders who want to focus on product vision, not patching dependencies
- SaaS in growth phase where uptime and security become existential
Concrete deliverables. No vague promises.
24/7 observability
Sentry / Datadog / Better Stack with alerting routes for critical paths. We see the issue before your customers do.
SLA-backed response
P1 within 30 minutes, P2 within 4 hours, P3 next business day — written into the contract.
Security patching
Dependency upgrades, CVE monitoring, framework migrations, certificate renewal. We don't ignore the dependabot PRs.
Continuous improvement
Each month: a small batch of refactors, performance wins, UX fixes — keeping technical debt from compounding.
Cost optimisation
Quarterly review of cloud spend, right-sizing, idle resource cleanup. We pay for ourselves on the savings alone for many clients.
Compliance hygiene
SOC 2 evidence collection, GDPR data exports, security audit prep, access reviews — handled, not put off.
A repeatable, transparent process.
- 01OnboardCodebase audit, runbook creation, monitoring setup.
- 02StabiliseFix the loud problems, then the silent ones.
- 03MonitorObservability live, on-call rotation, weekly health report.
- 04ImproveMonthly batch of upgrades, perf wins, refactors.
- 05ReviewQuarterly business review with cost, uptime, and roadmap.
Battle-tested tools we typically reach for.
Common questions about maintenance.
Will you take over a project we didn't build?+
Yes — about a third of our retainers start that way. We do a codebase audit first and tell you honestly what we found and what to fix.
What's covered in a retainer?+
Bug fixes, security patches, dependency upgrades, observability, on-call coverage, monthly improvement work, quarterly business review. Big new features are scoped separately.
What are your SLAs?+
P1 (production down): 30-minute response. P2 (degraded): 4 hours. P3 (low impact): next business day. All in writing in the retainer agreement.
Can we cancel anytime?+
30-day notice, no penalty. We'd rather you stay because we're useful than because of a contract clause.
Ready to start?
Free 30-minute qualification call. Then a paid discovery that fixes scope, architecture, milestones and price in writing.